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The freezing problem doesn't appear to affect MacBook Pros using only the Intel IGP, and for this reason the latest 13" MacBook Pros aren't suffering from the issue. Engineering is reportedly working on a fix, and has suggested it could be fixed with a software update.
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AdvertisementĪpple appears to have flagged the issue in its internal support database, and it is said to be a "priority issue." While iFixit noted in its teardown of the 2011 15" MacBook Pro that "gobs" of poorly applied thermal paste on the CPUs and GPUs could cause problems down the road, Apple is convinced the issue is related to firmware or drivers instead. "hey all failed-much to the surprise of the genius helping me," he wrote. User Chullo then performed similar tests on all the 15" and 17" MacBook Pros on display at his local Apple Store.
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User ND381 narrowed down the problem to using discrete AMD Radeon GPUs-his tests repeatedly showed the issue would occur when CPU intensive operations coincided with running apps that cause Mac OS X's automatic graphics switching to move from Sandy Bridge's integrated Intel graphics to the discrete GPU. That discussion thread now has nearly 700 replies. Other users quickly began chiming in, noting new MacBook Pros would freeze often, especially when engaged in certain GPU-intensive apps like playing games or encoding video with iMovie or Handbrake. "I wasn't doing anything unusual," user Rensoom noted, "but I had 7 apps open and was amid an auto-backup to TimeMachine." In an Apple Discussions thread that began March 1, a user reported that the fans in his new 17" MacBook Pro kicked in and "suddenly I could use nothing but the cursor." Only a hard reboot could get the machine back to a useable state. Although Apple has fingered drivers as the culprit, the problem appears to be related to running GPU-intensive tasks that lead to overheating. Apple hasn't officially acknowledged the issue, but the company is allegedly working on the problem, according to another customer. Numerous owners of the latest 15" and 17" MacBook Pro models have taken to Apple's support forums to report an issue that causes their systems to freeze, with one user going so far as to successfully reproduce the problem on every floor model at a local Apple Store.